Shipping Policy

Key Information:

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing: 1-3 days (Monday - Friday)
  • Transit Time: 4-7 days (Monday - Friday)
  • Total Delivery Time: 5-10 business days (Monday - Friday)
  • Free Delivery: Available on all orders within the United Kingdom.

Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-3 days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. You can track your order here.

Transit time is around 4-7 days (Monday - Friday).

We are pleased to offer free delivery on all orders within the United Kingdom.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra working days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

Cancellations
If you need to cancel your order, you can do so by contacting us at support@lunoralivingshop.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.

Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at support@lunoralivingshop.com. We will promptly review your case and ensure you receive the correct, non-damaged item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@lunoralivingshop.com
Phone Number: +447859765936
Contact Form: Click Here

Business Information
LUNORA Living shop is owned and operated by LUNORA Living, a company registered in The Netherlands.

Company Number: 77711084
VAT Number: NL861104122B01

Address:
Scheepsbouwersweg 1H
1121PC Landsmeer
Netherlands