Frequently Asked Questions
General Questions
How can I contact you?
You can reach us via support@lunoralivingshop.com, +447859765936, or through our contact form if you have any questions.
Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at our support@lunoralivingshop.com.
Orders processed or shipped can be returned within a period of 30 days after delivery according to our Return & Refund Policy.
What payment options do you offer?
Please refer to our Payment Options page for detailed information.
Shipping
Is delivery free?
Yes, Lunora Living shop has free shipping for orders delivered to the United Kingdom.
What is the order cut-off time for same-day processing?
Orders placed before 16:00 GMT are processed the same day. Orders placed after 16:00 GMT are processed the next business day.
How long is the delivery time?
For details about delivery times, please see our Shipping Policy.