Frequently Asked Questions
General Questions
How can I contact you?
You can reach us via support@lunoralivingshop.com, +447859765936, or through our contact form if you have any questions.
Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at our support@lunoralivingshop.com. Orders already processed or shipped cannot be canceled but may be returned after delivery.
What payment options do you offer?
Please refer to our Payment Options page for detailed information.
Shipping
Is delivery free?
Yes, LUNORA Living shop offers free shipping within the United Kingdom.
What is the order cut-off time for same-day processing?
Orders placed before 16:00 GMT are processed the same day. Orders placed after 16:00 GMT are processed the next business day.
How long is the delivery time?
For details about delivery times, please see our Shipping Policy.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: support@lunoralivingshop.com
Phone Number: +447859765936
Contact Form: Click Here
Business Information
LUNORA Living shop is owned and operated by LUNORA Living, a company registered in The Netherlands.
Company Number: 77711084
VAT Number: NL861104122B01
Address:
Scheepsbouwersweg 1H
1121PC Landsmeer
Netherlands