Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer

This policy is subject to our Terms of Service.

Return Window

You have 30 days from the delivery date to return your items. To begin the return process, contact us at support@lunoralivingshop.com.

Please make sure the items are unused, and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

  • Please contact us first:

    Send an email to support@lunoralivingshop.com with your order details and the reason for the return. Items returned without prior approval will not be accepted.

  • Follow the instructions:

    Once your return request is approved, you will receive instructions on how to return the item.

  • Pack it well:

    Make sure the product is packed well to avoid damage during transportation.

  • Return Shipping Costs:

    Customers are responsible for return shipping costs

Refunds

After we receive your returned package, we'll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges

Changed your mind and want a different item? No problem! Just reach out to us at support@lunoralivingshop.com with the details of what you'd like to exchange, and we'll guide you through the process.

Cancellations

If you wish to cancel your order, contact us as soon as possible at support@lunoralivingshop.com. For orders processed or shipped, please wait for delivery of the package then request a return.

Damaged or Incorrect Items

In the event you receive damaged or incorrect items, we're here to help! Take a photo of the issue and email it to us at support@lunoralivingshop.com. We'll make sure to resolve the problem and send you the correct item or a replacement.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT

Email: support@lunoralivingshop.com
Phone: +447859765936
Open Contact Form

Business Information
LUNORA Living shop is owned and operated by JHSN Brands, a company registered in The Netherlands.

Registration Number: 77711084
VAT Number: NL861104122B01

Address:
Zuideinde 74 Q, 1121 CM Landsmeer, Netherlands